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Apps & portals

Tenant repair reporting app for letting agents

A tenant repair app lets tenants report a problem with photos, a description and access times, then follow the repair through to completion. Each report becomes a job on your Monday.com board, and status changes reach the tenant in the app or on WhatsApp.

An example of how the studio would build it. No live services are connected.

From a dripping tap to a repair the tenant can follow.

  1. Step 01

    Repair reported

    The tenant chooses the problem, adds photos or a short video and says when someone can get into the property.

  2. Step 02

    Urgency checked

    Answers that suggest a gas smell, a serious leak, no heating or an electrical fault are marked urgent and show the right emergency number straight away.

  3. Step 03

    Job created

    A job is added to the repairs board in Monday.com with the photos, address and access times, for the property manager to assign.

  4. Step 04

    Tenant updated

    When the job’s status changes, the tenant sees it in the app and gets a WhatsApp message if they have chosen that.

  5. Step 05

    Repair confirmed

    After the contractor marks the job done, the tenant confirms it is fixed, or reopens it with a note and a photo.

The result

Tenants know what is happening without having to chase.

Emergencies always show a number to call, because an app should never be the only route for a gas leak. Jobs are assigned by a person, never sent to a contractor automatically.

Before we connect it.

Where this is useful

Useful for letting agents, block managers and landlords with a growing portfolio, where repairs arrive by phone, text and email and tenants call back to ask for news. A sensible first version is a web app for reporting and status updates, with jobs assigned by your team as they are today.

What we need to connect

  1. 01A list of properties and tenancies, so each report is tied to the right address and tenant.
  2. 02A Monday.com board for repairs, with the statuses your team already uses and the contractors you work with.
  3. 03Your urgency rules, emergency numbers and the wording of tenant updates, including approved WhatsApp message templates.

What needs careful handling

Tenants describe problems in different ways, so the form asks plain questions and always shows emergency contacts for anything that could be urgent. Some repairs need the landlord’s approval before work starts, so those jobs pause at an approval step rather than going straight to a contractor. WhatsApp business messages sent outside an open conversation need pre-approved templates and the tenant’s agreement, so in-app updates and email remain the default.

Questions people ask.

Can contractors use the app too?

They can have their own view, showing only the jobs assigned to them, with the tenant’s access times and photos. Many agents start with the tenant side and add contractor access once the process has settled.

What about tenants who won’t use an app?

Phone and email reports still work, and your team can add those jobs to the same board. The app makes reporting easier for most tenants, but it is never the only route.

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