Hold risky Shopify orders for a manual check

Before we connect it.

Where this is useful

Useful for shops selling electronics, designer goods or other easily resold items, where a fraudulent order means losing both the goods and the payment. A sensible first version holds only orders Shopify rates as high risk, then adds your own rules once you have seen what comes through.

What we need to connect

1. 01Shopify access to orders, risk assessments and fulfilment holds.
2. 02A Slack channel for held orders and the people who can release or cancel them.
3. 03Your own warning signs, such as order value, a billing country that differs from the delivery country or several orders in a short time.

What needs careful handling

A flagged order may well be genuine, such as a gift sent to another address, so the default is to hold and check, never to cancel automatically. Holds need releasing quickly in busy periods, so orders held too long are raised again rather than forgotten. Any contact to verify a customer uses the details on the original order, never a phone number or link supplied later by someone claiming to be them.

Questions people ask.