Chargeback evidence for Stripe and PayPal disputes

Before we connect it.

Where this is useful

Useful for online shops and makers whose evidence is scattered across the shop, the courier and the inbox, so deadlines are easy to miss. A sensible first version handles the most common reason, such as an item the customer says never arrived, and sends every other reason to a person with the order details attached.

What we need to connect

1. 01Stripe and PayPal dispute webhooks, with API access to read each dispute’s details and deadline.
2. 02Order and fulfilment data from Squarespace, including tracking numbers, where your plan offers API access.
3. 03Your delivery and refund terms, where customer emails are kept and the Slack channel or owner who submits responses.

What needs careful handling

Some disputes are better settled with a refund than contested, such as a genuine duplicate charge, so the pack offers that option to the owner. Signed-for delivery is stronger evidence than a tracking update, and a parcel left in a safe place may not be enough on its own. Deadlines differ between providers and dispute types, so reminders follow each provider’s stated deadline rather than a fixed rule.

Questions people ask.