12 workflows

Twilio automation examples

Twilio gives a business number the ability to text, call and listen, so it’s behind many of the workflows that reach customers by phone. It reports missed calls and voicemails, sends rebooking links, MOT reminders and delay notices, and can ring a keyholder or a lone worker who hasn’t checked in. We set rules for opt-outs, quiet hours and how often any one number hears from you.